[SGVLUG] GoDaddy?

[Brian M. Sutin]

I recently got the following gem from Bluehost, when trying to report a TOS violation on a shared host:

    Hello,

    Because we've discontinued the creation of new tickets, you can't directly send to those email addresses.
    We've found that tickets aren't the most effective way to provide quality support.
    All tickets currently in our system will be answered in the order they were received.

    [...snip...]

    When you have a new question or issue, please open a new support ticket.

Those comedians!  I moved to Fastmail.

Brian


On Sat, Aug 06, 2016 at 11:41:10AM -0700, Matthew Campbell wrote:
> OMG, I can't believe the conversation I am having.
> 
> I have been a GoDaddy customer for 16 years and pay for their top tier
> 'unlimited' hosting account.
> 
> The sites hosted are very low volume, displays from a number of
> photographers and Wikis for a number of organizations including the
> Caltech radio club and a number of local businesses.
> 
> The sites do not violate any GoDaddy policy or terms of agreement.  I
> am not in violation of any of their rules or requirements.
> 
> I am being told that they are asking the top 5% of their customers to
> move to other vendors.  They have 'reviewed my account' and have
> determined "It is not in their best interest for my websites to
> continue on their service".
> 
> I have been on hold on and off for almost 2 hours.
> 
> WTF!?!?!?!!
> 
> Matt
> 
> ---------
> Matthew Campbell
> Storage and Cloud Strategy
> Office of the CTO
> Kaiser Permanente
> 
> ---------
> kp.org/thrive
> 

-- 
Brian M. Sutin, Ph.D.                    Electro-Optical Systems Engineering
Skewray Research/1307 Diamond Ave/South Pasadena CA 91030 USA/(909) 293-0026