[SGVLUG] AT&T vs DSLExtreme offerings

[Julie]

DSLExtreme + a phone line cost more than what U-Verse provides so I switched.  Time Warner Cable was always giving me issues and so with a bundle of TV and Internet with U-Verse, I'm really happy with the switch and the cost started off cheaper than DSLExtreme + phone line + TW Cable and now it is about the same but the sales rep told me I can always call in and ask for promo with AT&T U-Verse every couple of months.  


________________________________
 From: Matthew Campbell <dvdmatt at gmail.com>
To: SGVLUG Discussion List. <sgvlug at sgvlug.net> 
Sent: Wednesday, September 26, 2012 8:48 AM
Subject: Re: [SGVLUG] AT&T vs DSLExtreme offerings
 

I was able to get around the outage situation by keeping both lines.  It took a bit of talking with their sales droid but she placed the uVerse order without the kill order.  Once they installed the fiber and got things running I would have been able to drop my previous DSL.  It turned out that it was giving me better bandwidth than uVerse at half the price so I dropped uVerse instead.

It turned out that she had lied through her teeth to me about the service promising bandwidth it just could technically not deliver.  It turns out that AT&T has run the fiber, but has not been granted permission to use it (that takes about a year the installer informed me) so I was just being delivered copper for the first year and charged for fiber.  You can figure out if this is happening to you by asking for other services (phone/TV).  If they are not offered you may not actually have lit fiber in your neighborhood.

Matt


On Sun, Sep 23, 2012 at 7:16 AM, Dustin Laurence <dllaurence at dslextreme.com> wrote:

On 09/22/2012 11:17 PM, Rod Morison wrote:
>
>
>Btw, the nasty thing about AT&T is they adamantly *will not* allow any
>>other DSL service to my house to proceed with provisioning. "Possible
>>complications associated with delivering our signal" was the most
>>technical answer I could ever cajole out of them. I've tried to sneak
>>through an eval service twice now, but unless my Covad service is
>>cancelled and dark, they will not proceed with install.
>>
>
Yeah, they bother me constantly to switch, but I'd have a long outage (seems like they said up to 5-7 days, but I don't really remember) between killing DSL Extreme and turning on Uverse.  I regard that as either evil or incompetence on their part, and it doesn't motivate me strongly to become a customer.
>
>Dustin
>
>
>
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