[SGVLUG] GoDaddy?

[Jan Foote]

when I hang up on myself, I start a sentence speaking somewhat slowly and politely and just hang up in the middle of the sentence so they think my battery just died.  Thanks, 
Jan Footechurrochick at yahoo.com(323) 259-0608 Calls Only, Texts Do Not Go Through


      From: Cheryl Johnson <jcheryl763 at dslextreme.com>
 To: SGVLUG Discussion List. <sgvlug at sgvlug.net> 
 Sent: Sunday, August 7, 2016 7:56 PM
 Subject: Re: [SGVLUG] GoDaddy?
   
It was a common sense problem. In the day, a tech would ask what you did and 
suggest the simplest thing 1st, not suggest that you and he [picture Bozo 
the clown and his audience of cluelessness], take apart and rebuild the 
machine at 2am. I just set the machine back to where it had been the day 
before I had pushed the wrong button and all was well. The fellow had me on 
the phone asking idiot questions for going towards a 1/2 hour before I hung 
up on him. I felt he got paid for how long his calls last or something, but 
fixing the problem was not his goal.
I do not require the services you folks do. My computer bill is $20. a 
month, and phone is $40. AT&T has nothing so cheap to offer me. I do not use 
"data" on my phone or elsewhere.
Once I had a problem with Safeway, who had just taken over Vons. I spent a 
week being told no by corporate in Arizona, until I mentioned the lawyer 
will be handling the issue from that day on, and they will be paying all his 
expenses as they were found liable by the Police [who had to be convinced to 
check into it, also]. Magically, after being told no and "played" for a 
week, I was given a number in CA that was Vons old corporate office and the 
POLITE young lady gave me what I had been refused all week, and compensation 
for stress.
In Matt's case, I agree he should ditch the crumbs, but perhaps can have 
some fun yanking chains to see where it will go with alternate contacts in 
the food chain of go-daddie. There may be someone higher up that woukl make 
a call if he knew the large amount of negative publicity their actions can 
cause. Maybe if a newspaper were given the story that entire "5%" or the 
intimation of it might show their COLLECTIVE ire...
I am sure I have more free time than Matt, but, given he were bored, he 
could poke the beast, for revenge if not satisfaction.
For instance:
http://www.bbb.org/phoenix/business-reviews/internet-web-hosting/godaddy-com-llc-in-scottsdale-az-22000169/complaints/
Cheri
----- Original Message ----- 
From: "Henry B (Hank) Hotz, CISSP" <hbhotz at oxy.edu>
To: "SGVLUG Discussion List." <sgvlug at sgvlug.net>
Sent: Sunday, August 07, 2016 12:14 PM
Subject: Re: [SGVLUG] GoDaddy?


This is getting off-topic, but I had that problem several years ago with 
DSLExtreme and switched to AT&T DSL. An Indian (accented, anyway) support 
person who could not even understand my problem. I had not considered that 
he might have been told to misunderstand, but I suppose it’s possible.

The cost of internet out here is way less than my daughter could get in PA 
this summer. Out here AT&T has discounts and promo’s. Also, when I had a 
problem it was possible to “go up the food chain” and get someone 
english-speaking who was both knowledgable and helpful.

> On Aug 7, 2016, at 11:39 AM, Cheryl Johnson <jcheryl763 at dslextreme.com> 
> wrote:
>
> Jan's right. So much support is given to other countries now. I noticed 
> this year, to my dismay, that my long time server,  DSLextreme.com, which 
> ALWAYS had quick efficient folk answer questions, when I called [I think 
> originally in Utah], had horrible incompetant people that sounded like 
> their main job was to yank my string and waste my time with horrendous 
> background chatter, including a considerable amount of laughing [I asked 3 
> times to have it turned down]. Looks like earning a buck is way more 
> important than actual customer satisfaction. I noticed, with the aid of 
> some callbacks and questions the employees were not supposed to answer, 
> but I got one to admit info, that if you call in the morning, early 
> afternoon or just hang up, and redial anyone that, when questioned, does 
> not work in continental US, or more specifically, California, and you get 
> an entirely different attitude. I really hated that experience, and will 
> no longer recommend that company, but because they save money they do not 
> care if I am happy or not. It is all about numbers and money. Good 
> American help costs more to provide and god knows what or who is being 
> paid for otherwise.
> Cheri
>> ----- Original Message ----- 
>> From: Jan Foote via SGVLUG
>> To: SGVLUG Discussion List.
>> Sent: Saturday, August 06, 2016 2:12 PM
>> Subject: Re: [SGVLUG] GoDaddy?
>>
>> Hi Matt,
>>
>> What you are going through is unfortunate.  I have experienced similar 
>> problems, not in the tech arena, but by being given a complete generality 
>> like you just received.  There are no specifics for you to defend 
>> yourself.  You will most likely not get an answer that will make any 
>> sense to you.  Ask for specific information, i.e., what was found on the 
>> "review of your account"?
>>
>> Also, what is the specific reason for asking the top 5% to move?  If you 
>> do get an answer, it again, won't make any sense to you, or be incorrect, 
>> and you won't fall into the category, most likely.  Also you would want 
>> to deal with the "A" team during the day M - F.  You may be on the "B" 
>> team hours right now.  Ask for a supervisor, go up the food chain if you 
>> can to try to resolve.
>>
>> Meanwhile, survey the group to find out what company would be the best to 
>> switch to as Plan B.
>>
>> Thanks,
>>
>> Jan Foote
>> churrochick at yahoo.com
>>
>>
>>
>>
>> From: Brian M. Sutin <sgvlug at skewray.com>
>> To: SGVLUG Discussion List. <sgvlug at sgvlug.net>
>> Sent: Saturday, August 6, 2016 1:35 PM
>> Subject: Re: [SGVLUG] GoDaddy?
>>
>> I recently got the following gem from Bluehost, when trying to report a 
>> TOS violation on a shared host:
>>
>>    Hello,
>>
>>    Because we've discontinued the creation of new tickets, you can't 
>> directly send to those email addresses.
>>    We've found that tickets aren't the most effective way to provide 
>> quality support.
>>    All tickets currently in our system will be answered in the order 
>> they were received.
>>
>>    [...snip...]
>>
>>    When you have a new question or issue, please open a new support 
>> ticket.
>>
>> Those comedians!  I moved to Fastmail.
>>
>> Brian
>>
>>
>> On Sat, Aug 06, 2016 at 11:41:10AM -0700, Matthew Campbell wrote:
>> > OMG, I can't believe the conversation I am having.
>> >
>> > I have been a GoDaddy customer for 16 years and pay for their top tier
>> > 'unlimited' hosting account.
>> >
>> > The sites hosted are very low volume, displays from a number of
>> > photographers and Wikis for a number of organizations including the
>> > Caltech radio club and a number of local businesses.
>> >
>> > The sites do not violate any GoDaddy policy or terms of agreement.  I
>> > am not in violation of any of their rules or requirements.
>> >
>> > I am being told that they are asking the top 5% of their customers to
>> > move to other vendors.  They have 'reviewed my account' and have
>> > determined "It is not in their best interest for my websites to
>> > continue on their service".
>> >
>> > I have been on hold on and off for almost 2 hours.
>> >
>> > WTF!?!?!?!!
>> >
>> > Matt
>> >
>> > ---------
>> > Matthew Campbell
>> > Storage and Cloud Strategy
>> > Office of the CTO
>> > Kaiser Permanente
>> >
>> > ---------
>> > kp.org/thrive
>>
>> >
>>
>> -- 
>> Brian M. Sutin, Ph.D.                    Electro-Optical Systems 
>> Engineering
>> Skewray Research/1307 Diamond Ave/South Pasadena CA 91030 USA/(909) 
>> 293-0026
>>
>>
>>
>>

Personal email.  hbhotz at oxy.edu









  
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