<html><head></head><body><div style="color:#000; background-color:#fff; font-family:HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:16px"><div dir="ltr" id="yui_3_16_0_1_1470621419764_27166"><span id="yui_3_16_0_1_1470621419764_27204">when I hang up on myself, I start a sentence speaking somewhat slowly and politely and just hang up in the middle of the sentence so they think my battery just died. </span></div><div id="yui_3_16_0_1_1470621419764_27288"> </div><div id="yui_3_16_0_1_1470621419764_27289" class="signature"><div id="yui_3_13_0_ym1_1_1390277018637_22359" style="font-family:arial, helvetica, sans-serif;font-size:16.363636016845703px;">Thanks, </div><div id="yui_3_13_0_ym1_1_1390277018637_22359" style="font-family:arial, helvetica, sans-serif;font-size:16.363636016845703px;"><br></div><div id="yui_3_13_0_ym1_1_1390277018637_22360" style="font-family:arial, helvetica, sans-serif;font-size:16.363636016845703px;"><font id="yui_3_13_0_ym1_1_1390277018637_22368" color="#0000ff" face="arial, helvetica, sans-serif">Jan Foote</font></div><div id="yui_3_13_0_ym1_1_1390277018637_22373" style="font-family:arial, helvetica, sans-serif;font-size:16.363636016845703px;"><font id="yui_3_13_0_ym1_1_1390277018637_22372" color="#0000ff" face="Arial"><a rel="nofollow" target="_blank" href="mailto:churrochick@yahoo.com" id="yui_3_13_0_ym1_1_1390277018637_22371" style="margin:0px;padding:0px;color:blue;outline:none;cursor:text;">churrochick@yahoo.com</a></font></div><div style="font-family:arial, helvetica, sans-serif;font-size:16.363636016845703px;"><font face="Arial"><span style="color:rgb(0, 0, 255);">(323) 259-0608 </span><span style="color:rgb(211, 106, 83);">Calls Only, </span></font></div><div style="font-family:arial, helvetica, sans-serif;font-size:16.363636016845703px;"><span style="color:rgb(211, 106, 83);"><span style="font-family:Arial;font-size:16.3636360168457px;">Texts </span><span style="font-family:Arial;font-size:16.3636360168457px;">Do Not Go Through</span></span></div><div><font color="#0000ff" face="Arial"><br></font></div></div><div class="qtdSeparateBR"><br><br></div><div style="display: block;" id="yui_3_16_0_1_1470621419764_27312" class="yahoo_quoted"> <div id="yui_3_16_0_1_1470621419764_27311" style="font-family: HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;"> <div id="yui_3_16_0_1_1470621419764_27310" style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;"> <div id="yui_3_16_0_1_1470621419764_27309" dir="ltr"> <font id="yui_3_16_0_1_1470621419764_27308" face="Arial" size="2"> <hr size="1"> <b><span style="font-weight:bold;">From:</span></b> Cheryl Johnson <jcheryl763@dslextreme.com><br> <b><span style="font-weight: bold;">To:</span></b> SGVLUG Discussion List. <sgvlug@sgvlug.net> <br> <b><span style="font-weight: bold;">Sent:</span></b> Sunday, August 7, 2016 7:56 PM<br> <b><span style="font-weight: bold;">Subject:</span></b> Re: [SGVLUG] GoDaddy?<br> </font> </div> <div id="yui_3_16_0_1_1470621419764_27313" class="y_msg_container"><br>It was a common sense problem. In the day, a tech would ask what you did and <br>suggest the simplest thing 1st, not suggest that you and he [picture Bozo <br>the clown and his audience of cluelessness], take apart and rebuild the <br>machine at 2am. I just set the machine back to where it had been the day <br>before I had pushed the wrong button and all was well. The fellow had me on <br>the phone asking idiot questions for going towards a 1/2 hour before I hung <br>up on him. I felt he got paid for how long his calls last or something, but <br>fixing the problem was not his goal.<br>I do not require the services you folks do. My computer bill is $20. a <br>month, and phone is $40. AT&T has nothing so cheap to offer me. I do not use <br>"data" on my phone or elsewhere.<br>Once I had a problem with Safeway, who had just taken over Vons. I spent a <br>week being told no by corporate in Arizona, until I mentioned the lawyer <br>will be handling the issue from that day on, and they will be paying all his <br>expenses as they were found liable by the Police [who had to be convinced to <br>check into it, also]. Magically, after being told no and "played" for a <br>week, I was given a number in CA that was Vons old corporate office and the <br>POLITE young lady gave me what I had been refused all week, and compensation <br>for stress.<br>In Matt's case, I agree he should ditch the crumbs, but perhaps can have <br>some fun yanking chains to see where it will go with alternate contacts in <br>the food chain of go-daddie. There may be someone higher up that woukl make <br>a call if he knew the large amount of negative publicity their actions can <br>cause. Maybe if a newspaper were given the story that entire "5%" or the <br>intimation of it might show their COLLECTIVE ire...<br>I am sure I have more free time than Matt, but, given he were bored, he <br>could poke the beast, for revenge if not satisfaction.<br>For instance:<br><a href="http://www.bbb.org/phoenix/business-reviews/internet-web-hosting/godaddy-com-llc-in-scottsdale-az-22000169/complaints/" target="_blank">http://www.bbb.org/phoenix/business-reviews/internet-web-hosting/godaddy-com-llc-in-scottsdale-az-22000169/complaints/</a><br>Cheri<br>----- Original Message ----- <br>From: "Henry B (Hank) Hotz, CISSP" <<a ymailto="mailto:hbhotz@oxy.edu" href="mailto:hbhotz@oxy.edu">hbhotz@oxy.edu</a>><br>To: "SGVLUG Discussion List." <<a ymailto="mailto:sgvlug@sgvlug.net" href="mailto:sgvlug@sgvlug.net">sgvlug@sgvlug.net</a>><br>Sent: Sunday, August 07, 2016 12:14 PM<br>Subject: Re: [SGVLUG] GoDaddy?<br><br><br>This is getting off-topic, but I had that problem several years ago with <br>DSLExtreme and switched to AT&T DSL. An Indian (accented, anyway) support <br>person who could not even understand my problem. I had not considered that <br>he might have been told to misunderstand, but I suppose it’s possible.<br><br>The cost of internet out here is way less than my daughter could get in PA <br>this summer. Out here AT&T has discounts and promo’s. Also, when I had a <br>problem it was possible to “go up the food chain” and get someone <br>english-speaking who was both knowledgable and helpful.<br><br>> On Aug 7, 2016, at 11:39 AM, Cheryl Johnson <<a ymailto="mailto:jcheryl763@dslextreme.com" href="mailto:jcheryl763@dslextreme.com">jcheryl763@dslextreme.com</a>> <br>> wrote:<br>><br>> Jan's right. So much support is given to other countries now. I noticed <br>> this year, to my dismay, that my long time server, DSLextreme.com, which <br>> ALWAYS had quick efficient folk answer questions, when I called [I think <br>> originally in Utah], had horrible incompetant people that sounded like <br>> their main job was to yank my string and waste my time with horrendous <br>> background chatter, including a considerable amount of laughing [I asked 3 <br>> times to have it turned down]. Looks like earning a buck is way more <br>> important than actual customer satisfaction. I noticed, with the aid of <br>> some callbacks and questions the employees were not supposed to answer, <br>> but I got one to admit info, that if you call in the morning, early <br>> afternoon or just hang up, and redial anyone that, when questioned, does <br>> not work in continental US, or more specifically, California, and you get <br>> an entirely different attitude. I really hated that experience, and will <br>> no longer recommend that company, but because they save money they do not <br>> care if I am happy or not. It is all about numbers and money. Good <br>> American help costs more to provide and god knows what or who is being <br>> paid for otherwise.<br>> Cheri<br>>> ----- Original Message ----- <br>>> From: Jan Foote via SGVLUG<br>>> To: SGVLUG Discussion List.<br>>> Sent: Saturday, August 06, 2016 2:12 PM<br>>> Subject: Re: [SGVLUG] GoDaddy?<br>>><br>>> Hi Matt,<br>>><br>>> What you are going through is unfortunate. I have experienced similar <br>>> problems, not in the tech arena, but by being given a complete generality <br>>> like you just received. There are no specifics for you to defend <br>>> yourself. You will most likely not get an answer that will make any <br>>> sense to you. Ask for specific information, i.e., what was found on the <br>>> "review of your account"?<br>>><br>>> Also, what is the specific reason for asking the top 5% to move? If you <br>>> do get an answer, it again, won't make any sense to you, or be incorrect, <br>>> and you won't fall into the category, most likely. Also you would want <br>>> to deal with the "A" team during the day M - F. You may be on the "B" <br>>> team hours right now. Ask for a supervisor, go up the food chain if you <br>>> can to try to resolve.<br>>><br>>> Meanwhile, survey the group to find out what company would be the best to <br>>> switch to as Plan B.<br>>><br>>> Thanks,<br>>><br>>> Jan Foote<br>>> <a ymailto="mailto:churrochick@yahoo.com" href="mailto:churrochick@yahoo.com">churrochick@yahoo.com</a><br>>><br>>><br>>><br>>><br>>> From: Brian M. Sutin <<a ymailto="mailto:sgvlug@skewray.com" href="mailto:sgvlug@skewray.com">sgvlug@skewray.com</a>><br>>> To: SGVLUG Discussion List. <<a ymailto="mailto:sgvlug@sgvlug.net" href="mailto:sgvlug@sgvlug.net">sgvlug@sgvlug.net</a>><br>>> Sent: Saturday, August 6, 2016 1:35 PM<br>>> Subject: Re: [SGVLUG] GoDaddy?<br>>><br>>> I recently got the following gem from Bluehost, when trying to report a <br>>> TOS violation on a shared host:<br>>><br>>> Hello,<br>>><br>>> Because we've discontinued the creation of new tickets, you can't <br>>> directly send to those email addresses.<br>>> We've found that tickets aren't the most effective way to provide <br>>> quality support.<br>>> All tickets currently in our system will be answered in the order <br>>> they were received.<br>>><br>>> [...snip...]<br>>><br>>> When you have a new question or issue, please open a new support <br>>> ticket.<br>>><br>>> Those comedians! I moved to Fastmail.<br>>><br>>> Brian<br>>><br>>><br>>> On Sat, Aug 06, 2016 at 11:41:10AM -0700, Matthew Campbell wrote:<br>>> > OMG, I can't believe the conversation I am having.<br>>> ><br>>> > I have been a GoDaddy customer for 16 years and pay for their top tier<br>>> > 'unlimited' hosting account.<br>>> ><br>>> > The sites hosted are very low volume, displays from a number of<br>>> > photographers and Wikis for a number of organizations including the<br>>> > Caltech radio club and a number of local businesses.<br>>> ><br>>> > The sites do not violate any GoDaddy policy or terms of agreement. I<br>>> > am not in violation of any of their rules or requirements.<br>>> ><br>>> > I am being told that they are asking the top 5% of their customers to<br>>> > move to other vendors. They have 'reviewed my account' and have<br>>> > determined "It is not in their best interest for my websites to<br>>> > continue on their service".<br>>> ><br>>> > I have been on hold on and off for almost 2 hours.<br>>> ><br>>> > WTF!?!?!?!!<br>>> ><br>>> > Matt<br>>> ><br>>> > ---------<br>>> > Matthew Campbell<br>>> > Storage and Cloud Strategy<br>>> > Office of the CTO<br>>> > Kaiser Permanente<br>>> ><br>>> > ---------<br>>> > kp.org/thrive<br>>><br>>> ><br>>><br>>> -- <br>>> Brian M. Sutin, Ph.D. Electro-Optical Systems <br>>> Engineering<br>>> Skewray Research/1307 Diamond Ave/South Pasadena CA 91030 USA/(909) <br>>> 293-0026<br>>><br>>><br>>><br>>><br><br>Personal email. <a ymailto="mailto:hbhotz@oxy.edu" href="mailto:hbhotz@oxy.edu">hbhotz@oxy.edu</a><br><br><br><br><br><br><br><br><br><br></div> </div> </div> </div></div></body></html>