[SGVLUG] Networking question

[Matt Campbell]

Hi John,

Unfortunately I can't answer you as my DSL is down.

We don't use the voice line the DSL is on, but when I plug it into a phone
voice quality appears reasonable.

I'll make a longer phone call from that line tomorrow to see if I notice
anything.

Can anybody recommend an 800 number with good hold music?  J!

EarthLink has tested the line and shows it clear while the problems are
happening.

Matt

> -----Original Message-----
> From: sgvlug-bounces at sgvlug.net [mailto:sgvlug-bounces at sgvlug.net] On
> Behalf Of John E. Kreznar
> Sent: Sunday, February 08, 2009 3:13 AM
> To: SGVLUG Discussion List.
> Subject: Re: [SGVLUG] Networking question
> 
> -----BEGIN PGP SIGNED MESSAGE-----
> Hash: SHA1
> 
> "Matt Campbell" <dvdmatt at gmail.com> writes:
> 
> > I have a question of technology bordering on politics for the group
> > this fine weekend.
> 
> > I have been having intermittent network connectivity dropouts
> > through Earthlink DSL for the last 6 months.  After hours on the
> > phone I have talked to a dozen L3 techs that admit they can see a
> > problem, and that they think it is at their end, but they can't fix
> > it.  It is now so bad I'm rebooting my modem ever 15 minutes or so
> > to stay online.
> 
> > I would love to go fiber, but I don't think it's available in my
> > neighborhood yet.  Any suggestions on how to maintain a fast
> > connection in Altadena?
> 
> I've had DSL in Altadena for over five years now (DSLExtreme).  Except
> for a couple of months last year, the connection has been excellent.
> I typically go months with no dropouts.
> 
> That exception last year may interest you.  It was indeed a political
> problem.  Once AT&T approves a line for DSL, they assume it's
> permanent, and unless the customer has a problem with the /voice/
> connection, they won't look at it.
> 
> Fortunately, there was in my case an associated voice problem.
> Unfortunately, it was intermittent and it took lots of pleading by me
> and several visits before one of their techs was listening at a time
> when the intermittent struck (static on the line).
> 
> The problem turned out to be a squirrel-gnawed drop line from the pole
> to my site.
> 
> Do you notice /any/ change on the voice side correlated with your DSL
> dropouts?
> 
> - --
>  John E. Kreznar jek at ininx.com 9F1148454619A5F08550
> 705961A47CC541AFEF13
> 
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