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<DIV><FONT size=5 face=Arial>Yeah, I can see that. :)</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="FONT: 10pt arial; BACKGROUND: #e4e4e4; font-color: black"><B>From:</B>
<A title=sgvlug@sgvlug.net href="mailto:sgvlug@sgvlug.net">Jan Foote via
SGVLUG</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=sgvlug@sgvlug.net
href="mailto:sgvlug@sgvlug.net">SGVLUG Discussion List.</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, August 07, 2016 8:50
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [SGVLUG] GoDaddy?</DIV>
<DIV><BR></DIV>
<DIV
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<DIV dir=ltr id=yui_3_16_0_1_1470621419764_27166><SPAN
id=yui_3_16_0_1_1470621419764_27204>when I hang up on myself, I start a
sentence speaking somewhat slowly and politely and just hang up in the middle
of the sentence so they think my battery just died. </SPAN></DIV>
<DIV id=yui_3_16_0_1_1470621419764_27288> </DIV>
<DIV id=yui_3_16_0_1_1470621419764_27289 class=signature>
<DIV style="FONT-FAMILY: arial, helvetica, sans-serif; FONT-SIZE: 16px"
id=yui_3_13_0_ym1_1_1390277018637_22359>Thanks, </DIV>
<DIV style="FONT-FAMILY: arial, helvetica, sans-serif; FONT-SIZE: 16px"
id=yui_3_13_0_ym1_1_1390277018637_22359><BR></DIV>
<DIV style="FONT-FAMILY: arial, helvetica, sans-serif; FONT-SIZE: 16px"
id=yui_3_13_0_ym1_1_1390277018637_22360><FONT
id=yui_3_13_0_ym1_1_1390277018637_22368 color=#0000ff
face="arial, helvetica, sans-serif">Jan Foote</FONT></DIV>
<DIV style="FONT-FAMILY: arial, helvetica, sans-serif; FONT-SIZE: 16px"
id=yui_3_13_0_ym1_1_1390277018637_22373><FONT
id=yui_3_13_0_ym1_1_1390277018637_22372 color=#0000ff face=Arial><A
style="PADDING-BOTTOM: 0px; MARGIN: 0px; OUTLINE-STYLE: none; OUTLINE-COLOR: invert; PADDING-LEFT: 0px; OUTLINE-WIDTH: medium; PADDING-RIGHT: 0px; COLOR: blue; CURSOR: text; PADDING-TOP: 0px"
id=yui_3_13_0_ym1_1_1390277018637_22371 href="mailto:churrochick@yahoo.com"
rel=nofollow target=_blank>churrochick@yahoo.com</A></FONT></DIV>
<DIV style="FONT-FAMILY: arial, helvetica, sans-serif; FONT-SIZE: 16px"><FONT
face=Arial><SPAN style="COLOR: rgb(0,0,255)">(323) 259-0608 </SPAN><SPAN
style="COLOR: rgb(211,106,83)">Calls Only, </SPAN></FONT></DIV>
<DIV style="FONT-FAMILY: arial, helvetica, sans-serif; FONT-SIZE: 16px"><SPAN
style="COLOR: rgb(211,106,83)"><SPAN
style="FONT-FAMILY: Arial; FONT-SIZE: 16px">Texts </SPAN><SPAN
style="FONT-FAMILY: Arial; FONT-SIZE: 16px">Do Not Go
Through</SPAN></SPAN></DIV>
<DIV><FONT color=#0000ff face=Arial><BR></FONT></DIV></DIV>
<DIV class=qtdSeparateBR><BR><BR></DIV>
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<B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B> Cheryl Johnson <<A
href="mailto:jcheryl763@dslextreme.com">jcheryl763@dslextreme.com</A>><BR><B><SPAN
style="FONT-WEIGHT: bold">To:</SPAN></B> SGVLUG Discussion List.
<sgvlug@sgvlug.net> <BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Sunday, August 7, 2016 7:56
PM<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: [SGVLUG]
GoDaddy?<BR></FONT></DIV>
<DIV id=yui_3_16_0_1_1470621419764_27313 class=y_msg_container><BR>It was a
common sense problem. In the day, a tech would ask what you did and
<BR>suggest the simplest thing 1st, not suggest that you and he [picture Bozo
<BR>the clown and his audience of cluelessness], take apart and rebuild the
<BR>machine at 2am. I just set the machine back to where it had been the day
<BR>before I had pushed the wrong button and all was well. The fellow had me
on <BR>the phone asking idiot questions for going towards a 1/2 hour before I
hung <BR>up on him. I felt he got paid for how long his calls last or
something, but <BR>fixing the problem was not his goal.<BR>I do not require
the services you folks do. My computer bill is $20. a <BR>month, and phone is
$40. AT&T has nothing so cheap to offer me. I do not use <BR>"data" on my
phone or elsewhere.<BR>Once I had a problem with Safeway, who had just taken
over Vons. I spent a <BR>week being told no by corporate in Arizona, until I
mentioned the lawyer <BR>will be handling the issue from that day on, and they
will be paying all his <BR>expenses as they were found liable by the Police
[who had to be convinced to <BR>check into it, also]. Magically, after being
told no and "played" for a <BR>week, I was given a number in CA that was Vons
old corporate office and the <BR>POLITE young lady gave me what I had been
refused all week, and compensation <BR>for stress.<BR>In Matt's case, I agree
he should ditch the crumbs, but perhaps can have <BR>some fun yanking chains
to see where it will go with alternate contacts in <BR>the food chain of
go-daddie. There may be someone higher up that woukl make <BR>a call if he
knew the large amount of negative publicity their actions can <BR>cause. Maybe
if a newspaper were given the story that entire "5%" or the <BR>intimation of
it might show their COLLECTIVE ire...<BR>I am sure I have more free time than
Matt, but, given he were bored, he <BR>could poke the beast, for revenge if
not satisfaction.<BR>For instance:<BR><A
href="http://www.bbb.org/phoenix/business-reviews/internet-web-hosting/godaddy-com-llc-in-scottsdale-az-22000169/complaints/"
target=_blank>http://www.bbb.org/phoenix/business-reviews/internet-web-hosting/godaddy-com-llc-in-scottsdale-az-22000169/complaints/</A><BR>Cheri<BR>-----
Original Message ----- <BR>From: "Henry B (Hank) Hotz, CISSP" <<A
href="mailto:hbhotz@oxy.edu"
ymailto="mailto:hbhotz@oxy.edu">hbhotz@oxy.edu</A>><BR>To: "SGVLUG
Discussion List." <<A href="mailto:sgvlug@sgvlug.net"
ymailto="mailto:sgvlug@sgvlug.net">sgvlug@sgvlug.net</A>><BR>Sent: Sunday,
August 07, 2016 12:14 PM<BR>Subject: Re: [SGVLUG] GoDaddy?<BR><BR><BR>This is
getting off-topic, but I had that problem several years ago with
<BR>DSLExtreme and switched to AT&T DSL. An Indian (accented, anyway)
support <BR>person who could not even understand my problem. I had not
considered that <BR>he might have been told to misunderstand, but I suppose
it’s possible.<BR><BR>The cost of internet out here is way less than my
daughter could get in PA <BR>this summer. Out here AT&T has discounts and
promo’s. Also, when I had a <BR>problem it was possible to “go up the food
chain” and get someone <BR>english-speaking who was both knowledgable and
helpful.<BR><BR>> On Aug 7, 2016, at 11:39 AM, Cheryl Johnson <<A
href="mailto:jcheryl763@dslextreme.com"
ymailto="mailto:jcheryl763@dslextreme.com">jcheryl763@dslextreme.com</A>>
<BR>> wrote:<BR>><BR>> Jan's right. So much support is given to other
countries now. I noticed <BR>> this year, to my dismay, that my long time
server, DSLextreme.com, which <BR>> ALWAYS had quick efficient folk
answer questions, when I called [I think <BR>> originally in Utah], had
horrible incompetant people that sounded like <BR>> their main job was to
yank my string and waste my time with horrendous <BR>> background chatter,
including a considerable amount of laughing [I asked 3 <BR>> times to have
it turned down]. Looks like earning a buck is way more <BR>> important than
actual customer satisfaction. I noticed, with the aid of <BR>> some
callbacks and questions the employees were not supposed to answer, <BR>>
but I got one to admit info, that if you call in the morning, early <BR>>
afternoon or just hang up, and redial anyone that, when questioned, does
<BR>> not work in continental US, or more specifically, California, and you
get <BR>> an entirely different attitude. I really hated that experience,
and will <BR>> no longer recommend that company, but because they save
money they do not <BR>> care if I am happy or not. It is all about numbers
and money. Good <BR>> American help costs more to provide and god knows
what or who is being <BR>> paid for otherwise.<BR>> Cheri<BR>>>
----- Original Message ----- <BR>>> From: Jan Foote via
SGVLUG<BR>>> To: SGVLUG Discussion List.<BR>>> Sent: Saturday,
August 06, 2016 2:12 PM<BR>>> Subject: Re: [SGVLUG]
GoDaddy?<BR>>><BR>>> Hi Matt,<BR>>><BR>>> What you are
going through is unfortunate. I have experienced similar <BR>>>
problems, not in the tech arena, but by being given a complete generality
<BR>>> like you just received. There are no specifics for you to
defend <BR>>> yourself. You will most likely not get an answer
that will make any <BR>>> sense to you. Ask for specific
information, i.e., what was found on the <BR>>> "review of your
account"?<BR>>><BR>>> Also, what is the specific reason for asking
the top 5% to move? If you <BR>>> do get an answer, it again,
won't make any sense to you, or be incorrect, <BR>>> and you won't fall
into the category, most likely. Also you would want <BR>>> to deal
with the "A" team during the day M - F. You may be on the "B"
<BR>>> team hours right now. Ask for a supervisor, go up the food
chain if you <BR>>> can to try to resolve.<BR>>><BR>>>
Meanwhile, survey the group to find out what company would be the best to
<BR>>> switch to as Plan B.<BR>>><BR>>>
Thanks,<BR>>><BR>>> Jan Foote<BR>>> <A
href="mailto:churrochick@yahoo.com"
ymailto="mailto:churrochick@yahoo.com">churrochick@yahoo.com</A><BR>>><BR>>><BR>>><BR>>><BR>>>
From: Brian M. Sutin <<A href="mailto:sgvlug@skewray.com"
ymailto="mailto:sgvlug@skewray.com">sgvlug@skewray.com</A>><BR>>> To:
SGVLUG Discussion List. <<A href="mailto:sgvlug@sgvlug.net"
ymailto="mailto:sgvlug@sgvlug.net">sgvlug@sgvlug.net</A>><BR>>> Sent:
Saturday, August 6, 2016 1:35 PM<BR>>> Subject: Re: [SGVLUG]
GoDaddy?<BR>>><BR>>> I recently got the following gem from
Bluehost, when trying to report a <BR>>> TOS violation on a shared
host:<BR>>><BR>>>
Hello,<BR>>><BR>>> Because we've discontinued the
creation of new tickets, you can't <BR>>> directly send to those email
addresses.<BR>>> We've found that tickets aren't the most
effective way to provide <BR>>> quality support.<BR>>>
All tickets currently in our system will be answered in the order
<BR>>> they were received.<BR>>><BR>>>
[...snip...]<BR>>><BR>>> When you have a new question
or issue, please open a new support <BR>>>
ticket.<BR>>><BR>>> Those comedians! I moved to
Fastmail.<BR>>><BR>>> Brian<BR>>><BR>>><BR>>> On
Sat, Aug 06, 2016 at 11:41:10AM -0700, Matthew Campbell wrote:<BR>>>
> OMG, I can't believe the conversation I am having.<BR>>>
><BR>>> > I have been a GoDaddy customer for 16 years and pay for
their top tier<BR>>> > 'unlimited' hosting account.<BR>>>
><BR>>> > The sites hosted are very low volume, displays from a
number of<BR>>> > photographers and Wikis for a number of
organizations including the<BR>>> > Caltech radio club and a number
of local businesses.<BR>>> ><BR>>> > The sites do not
violate any GoDaddy policy or terms of agreement. I<BR>>> > am
not in violation of any of their rules or requirements.<BR>>>
><BR>>> > I am being told that they are asking the top 5% of their
customers to<BR>>> > move to other vendors. They have 'reviewed
my account' and have<BR>>> > determined "It is not in their best
interest for my websites to<BR>>> > continue on their
service".<BR>>> ><BR>>> > I have been on hold on and off for
almost 2 hours.<BR>>> ><BR>>> > WTF!?!?!?!!<BR>>>
><BR>>> > Matt<BR>>> ><BR>>> >
---------<BR>>> > Matthew Campbell<BR>>> > Storage and Cloud
Strategy<BR>>> > Office of the CTO<BR>>> > Kaiser
Permanente<BR>>> ><BR>>> > ---------<BR>>> >
kp.org/thrive<BR>>><BR>>> ><BR>>><BR>>> --
<BR>>> Brian M. Sutin, Ph.D.
Electro-Optical Systems <BR>>>
Engineering<BR>>> Skewray Research/1307 Diamond Ave/South Pasadena CA
91030 USA/(909) <BR>>>
293-0026<BR>>><BR>>><BR>>><BR>>><BR><BR>Personal
email. <A href="mailto:hbhotz@oxy.edu"
ymailto="mailto:hbhotz@oxy.edu">hbhotz@oxy.edu</A><BR><BR><BR><BR><BR><BR><BR><BR><BR><BR></DIV></DIV></DIV></DIV></DIV></BLOCKQUOTE></BODY></HTML>