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<DIV><FONT size=5 face=Arial>Jan's right. So much support is given to other
countries now. I noticed this year, to my dismay, that my long time server,
DSLextreme.com, which ALWAYS had quick efficient folk answer questions,
when I called [I think originally in Utah], had horrible incompetant people that
sounded like their main job was to yank my string and waste my time with
horrendous background chatter, including a considerable amount of laughing [I
asked 3 times to have it turned down]. Looks like earning a buck is way more
important than actual customer satisfaction. I noticed, with the aid of some
callbacks and questions the employees were not supposed to answer, but I got one
to admit info, that if you call in the morning, early afternoon or just hang up,
and redial anyone that, when questioned, does not work in continental US, or
more specifically, California, and you get an entirely different attitude. I
really hated that experience, and will no longer recommend that company, but
because they save money they do not care if I am happy or not. It is all about
numbers and money. Good American help costs more to provide and god knows what
or who is being paid for otherwise.</FONT></DIV>
<DIV><FONT size=5 face=Arial>Cheri</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="FONT: 10pt arial; BACKGROUND: #e4e4e4; font-color: black"><B>From:</B>
<A title=sgvlug@sgvlug.net href="mailto:sgvlug@sgvlug.net">Jan Foote via
SGVLUG</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=sgvlug@sgvlug.net
href="mailto:sgvlug@sgvlug.net">SGVLUG Discussion List.</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Saturday, August 06, 2016 2:12
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [SGVLUG] GoDaddy?</DIV>
<DIV><BR></DIV>
<DIV
style="BACKGROUND-COLOR: #fff; FONT-FAMILY: HelveticaNeue-Light, Helvetica Neue Light, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; COLOR: #000; FONT-SIZE: 16px">
<DIV id=yui_3_16_0_ym19_1_1470517223330_6694><SPAN>Hi Matt,</SPAN></DIV>
<DIV id=yui_3_16_0_ym19_1_1470517223330_6695><SPAN><BR></SPAN></DIV>
<DIV id=yui_3_16_0_ym19_1_1470517223330_6884><SPAN
id=yui_3_16_0_ym19_1_1470517223330_6883>What you are going through is
unfortunate. I have experienced similar problems, not in the tech arena,
but by being given a complete generality like you just received. There
are no specifics for you to defend yourself. You will most likely not
get an answer that will make any sense to you. Ask for specific
information, i.e., what was found on the "review of your account"?
<BR></SPAN></DIV>
<DIV id=yui_3_16_0_ym19_1_1470517223330_7058><SPAN
id=yui_3_16_0_ym19_1_1470517223330_6883><BR></SPAN></DIV>
<DIV dir=ltr id=yui_3_16_0_ym19_1_1470517223330_6901><SPAN
id=yui_3_16_0_ym19_1_1470517223330_6883>Also, what is the specific reason for
asking the top 5% to move? If you do get an answer, it again, won't make
any sense to you, or be incorrect, and you won't fall into the category, most
likely. Also you would want to deal with the "A" team during the day M -
F. You may be on the "B" team hours right now. Ask for a
supervisor, go up the food chain if you can to try to resolve.
<BR></SPAN></DIV>
<DIV dir=ltr id=yui_3_16_0_ym19_1_1470517223330_6974><SPAN
id=yui_3_16_0_ym19_1_1470517223330_6883><BR></SPAN></DIV>
<DIV dir=ltr id=yui_3_16_0_ym19_1_1470517223330_7015><SPAN
id=yui_3_16_0_ym19_1_1470517223330_6883>Meanwhile, survey the group to find
out what company would be the best to switch to as Plan B.
</SPAN></DIV>
<DIV id=yui_3_16_0_ym19_1_1470517223330_6585> </DIV>
<DIV id=yui_3_16_0_ym19_1_1470517223330_6584 class=signature>
<DIV style="FONT-FAMILY: arial, helvetica, sans-serif; FONT-SIZE: 16px"
id=yui_3_13_0_ym1_1_1390277018637_22359>Thanks, </DIV>
<DIV style="FONT-FAMILY: arial, helvetica, sans-serif; FONT-SIZE: 16px"
id=yui_3_13_0_ym1_1_1390277018637_22359><BR></DIV>
<DIV style="FONT-FAMILY: arial, helvetica, sans-serif; FONT-SIZE: 16px"
id=yui_3_13_0_ym1_1_1390277018637_22360><FONT
id=yui_3_13_0_ym1_1_1390277018637_22368 color=#0000ff
face="arial, helvetica, sans-serif">Jan Foote</FONT></DIV>
<DIV style="FONT-FAMILY: arial, helvetica, sans-serif; FONT-SIZE: 16px"
id=yui_3_13_0_ym1_1_1390277018637_22373><FONT
id=yui_3_13_0_ym1_1_1390277018637_22372 color=#0000ff face=Arial><A
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id=yui_3_13_0_ym1_1_1390277018637_22371 href="mailto:churrochick@yahoo.com"
rel=nofollow target=_blank>churrochick@yahoo.com</A></FONT></DIV><BR>
<DIV id=yui_3_16_0_ym19_1_1470517223330_6656><FONT color=#0000ff
face=Arial><BR></FONT></DIV></DIV>
<DIV class=qtdSeparateBR><BR><BR></DIV>
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<DIV dir=ltr id=yui_3_16_0_ym19_1_1470517223330_6672><FONT
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<B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B> Brian M. Sutin
<sgvlug@skewray.com><BR><B><SPAN
style="FONT-WEIGHT: bold">To:</SPAN></B> SGVLUG Discussion List.
<sgvlug@sgvlug.net> <BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Saturday, August 6, 2016 1:35
PM<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: [SGVLUG]
GoDaddy?<BR></FONT></DIV>
<DIV id=yui_3_16_0_ym19_1_1470517223330_6677 class=y_msg_container><BR>I
recently got the following gem from Bluehost, when trying to report a TOS
violation on a shared host:<BR clear=none><BR clear=none>
Hello,<BR clear=none><BR clear=none> Because we've discontinued
the creation of new tickets, you can't directly send to those email
addresses.<BR clear=none> We've found that tickets aren't the
most effective way to provide quality support.<BR clear=none> All
tickets currently in our system will be answered in the order they were
received.<BR clear=none><BR clear=none> [...snip...]<BR
clear=none><BR clear=none> When you have a new question or issue,
please open a new support ticket.<BR clear=none><BR clear=none>Those
comedians! I moved to Fastmail.<BR clear=none><BR clear=none>Brian<BR
clear=none><BR clear=none>
<DIV id=yqtfd49938 class=yqt9404944760><BR clear=none>On Sat, Aug 06, 2016 at
11:41:10AM -0700, Matthew Campbell wrote:<BR clear=none>> OMG, I can't
believe the conversation I am having.<BR clear=none>> <BR clear=none>> I
have been a GoDaddy customer for 16 years and pay for their top tier<BR
clear=none>> 'unlimited' hosting account.<BR clear=none>> <BR
clear=none>> The sites hosted are very low volume, displays from a number
of<BR clear=none>> photographers and Wikis for a number of organizations
including the<BR clear=none>> Caltech radio club and a number of local
businesses.<BR clear=none>> <BR clear=none>> The sites do not violate
any GoDaddy policy or terms of agreement. I<BR clear=none>> am not in
violation of any of their rules or requirements.<BR clear=none>> <BR
clear=none>> I am being told that they are asking the top 5% of their
customers to<BR clear=none>> move to other vendors. They have
'reviewed my account' and have<BR clear=none>> determined "It is not in
their best interest for my websites to<BR clear=none>> continue on their
service".<BR clear=none>> <BR clear=none>> I have been on hold on and
off for almost 2 hours.<BR clear=none>> <BR clear=none>> WTF!?!?!?!!<BR
clear=none>> <BR clear=none>> Matt<BR clear=none>> <BR
clear=none>> ---------<BR clear=none>> Matthew Campbell<BR
clear=none>> Storage and Cloud Strategy<BR clear=none>> Office of the
CTO<BR clear=none>> Kaiser Permanente<BR clear=none>> <BR
clear=none>> ---------<BR clear=none>> kp.org/thrive</DIV><BR
clear=none>> <BR clear=none><BR clear=none>-- <BR clear=none>Brian M.
Sutin, Ph.D.
Electro-Optical Systems Engineering<BR clear=none>Skewray Research/1307
Diamond Ave/South Pasadena CA 91030 USA/(909) 293-0026
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