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<DIV><FONT size=5 face=Arial>Jan makes a very good point.</FONT></DIV>
<DIV><FONT size=5 face=Arial>Somewhat victimless, in that they do not know why
you were disconnected, and do not know you called back. A girl in a callcenter
once suggested I do just that on some issue. After I mentally adjusted to the
coldness of the action, it made perfect sense. :)</FONT></DIV>
<DIV> </DIV>
<DIV><FONT size=5 face=Arial>Cheri</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="FONT: 10pt arial; BACKGROUND: #e4e4e4; font-color: black"><B>From:</B>
<A title=sgvlug@sgvlug.net href="mailto:sgvlug@sgvlug.net">Jan Foote via
SGVLUG</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=sgvlug@sgvlug.net
href="mailto:sgvlug@sgvlug.net">SGVLUG Discussion List.</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, August 07, 2016 2:55
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [SGVLUG] GoDaddy?</DIV>
<DIV><BR></DIV>
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<DIV dir=ltr id=yui_3_16_0_1_1470606330431_8943><SPAN
id=yui_3_16_0_1_1470606330431_9012>Here's another great tip that Cheryl just
reminded me of. This is particularly critical when I am calling a credit
card company or a bank dealing with a finance issue. The person usually
asks "How's your day going?" I always ask back "How's YOUR day
going?" If they answer anything but great or something like that, like
Cheryl, I hang up and try again until I get some one in a good mood.
This would apply to any customer service rep as they get a lot of calls from
disgruntled people and you may be the one they want to take things out
on. I want the upbeat one ready to tackle the world and my problem and
get it solved in an upbeat manner, and not go through what Matt just did and
all of us at some point have as well. </SPAN></DIV>
<DIV id=yui_3_16_0_1_1470606330431_8931> </DIV>
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<DIV style="FONT-FAMILY: arial, helvetica, sans-serif; FONT-SIZE: 16px"
id=yui_3_13_0_ym1_1_1390277018637_22359>Thanks, </DIV>
<DIV style="FONT-FAMILY: arial, helvetica, sans-serif; FONT-SIZE: 16px"
id=yui_3_13_0_ym1_1_1390277018637_22359><BR></DIV>
<DIV style="FONT-FAMILY: arial, helvetica, sans-serif; FONT-SIZE: 16px"
id=yui_3_13_0_ym1_1_1390277018637_22360><FONT
id=yui_3_13_0_ym1_1_1390277018637_22368 color=#0000ff
face="arial, helvetica, sans-serif">Jan Foote</FONT></DIV><BR></DIV>
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<B id=yui_3_16_0_1_1470606330431_9319><SPAN style="FONT-WEIGHT: bold"
id=yui_3_16_0_1_1470606330431_9318>From:</SPAN></B> "Henry B (Hank) Hotz,
CISSP" <hbhotz@oxy.edu><BR><B id=yui_3_16_0_1_1470606330431_9397><SPAN
style="FONT-WEIGHT: bold" id=yui_3_16_0_1_1470606330431_9396>To:</SPAN></B>
SGVLUG Discussion List. <sgvlug@sgvlug.net> <BR><B><SPAN
style="FONT-WEIGHT: bold">Cc:</SPAN></B> Jan Foote
<churrochick@yahoo.com><BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Sunday, August 7, 2016 12:14
PM<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: [SGVLUG]
GoDaddy?<BR></FONT></DIV>
<DIV id=yui_3_16_0_1_1470606330431_9037 class=y_msg_container><BR>This is
getting off-topic, but I had that problem several years ago with DSLExtreme
and switched to AT&T DSL. An Indian (accented, anyway) support person who
could not even understand my problem. I had not considered that he might have
been told to misunderstand, but I suppose it’s possible.<BR clear=none><BR
clear=none>The cost of internet out here is way less than my daughter could
get in PA this summer. Out here AT&T has discounts and promo’s. Also, when
I had a problem it was possible to “go up the food chain” and get someone
english-speaking who was both knowledgable and helpful.<BR clear=none>
<DIV id=yqtfd42942 class=yqt3405224729><BR clear=none>> On Aug 7, 2016, at
11:39 AM, Cheryl Johnson <<A href="mailto:jcheryl763@dslextreme.com"
shape=rect
ymailto="mailto:jcheryl763@dslextreme.com">jcheryl763@dslextreme.com</A>>
wrote:<BR clear=none>> <BR clear=none>> Jan's right. So much support is
given to other countries now. I noticed this year, to my dismay, that my long
time server, DSLextreme.com, which ALWAYS had quick efficient folk
answer questions, when I called [I think originally in Utah], had horrible
incompetant people that sounded like their main job was to yank my string and
waste my time with horrendous background chatter, including a considerable
amount of laughing [I asked 3 times to have it turned down]. Looks like
earning a buck is way more important than actual customer satisfaction. I
noticed, with the aid of some callbacks and questions the employees were not
supposed to answer, but I got one to admit info, that if you call in the
morning, early afternoon or just hang up, and redial anyone that, when
questioned, does not work in continental US, or more specifically, California,
and you get an entirely different attitude. I really hated that experience,
and will no longer recommend that company, but because they save money they do
not care if I am happy or not. It is all about numbers and money. Good
American help costs more to provide and god knows what or who is being paid
for otherwise.<BR clear=none>> Cheri<BR clear=none>>> ----- Original
Message ----- <BR clear=none>>> From: Jan Foote via SGVLUG<BR
clear=none>>> To: SGVLUG Discussion List.<BR clear=none>>> Sent:
Saturday, August 06, 2016 2:12 PM<BR clear=none>>> Subject: Re: [SGVLUG]
GoDaddy?<BR clear=none>>> <BR clear=none>>> Hi Matt,<BR
clear=none>>> <BR clear=none>>> What you are going through is
unfortunate. I have experienced similar problems, not in the tech arena,
but by being given a complete generality like you just received. There
are no specifics for you to defend yourself. You will most likely not
get an answer that will make any sense to you. Ask for specific
information, i.e., what was found on the "review of your account"? <BR
clear=none>>> <BR clear=none>>> Also, what is the specific reason
for asking the top 5% to move? If you do get an answer, it again, won't
make any sense to you, or be incorrect, and you won't fall into the category,
most likely. Also you would want to deal with the "A" team during the
day M - F. You may be on the "B" team hours right now. Ask for a
supervisor, go up the food chain if you can to try to resolve. <BR
clear=none>>> <BR clear=none>>> Meanwhile, survey the group to
find out what company would be the best to switch to as Plan B.
<BR clear=none>>> <BR clear=none>>> Thanks, <BR
clear=none>>> <BR clear=none>>> Jan Foote<BR clear=none>>>
<A href="mailto:churrochick@yahoo.com" shape=rect
ymailto="mailto:churrochick@yahoo.com">churrochick@yahoo.com</A><BR
clear=none>>> <BR clear=none>>> <BR clear=none>>> <BR
clear=none>>> <BR clear=none>>> From: Brian M. Sutin <<A
href="mailto:sgvlug@skewray.com" shape=rect
ymailto="mailto:sgvlug@skewray.com">sgvlug@skewray.com</A>><BR
clear=none>>> To: SGVLUG Discussion List. <<A
href="mailto:sgvlug@sgvlug.net" shape=rect
ymailto="mailto:sgvlug@sgvlug.net">sgvlug@sgvlug.net</A>> <BR
clear=none>>> Sent: Saturday, August 6, 2016 1:35 PM<BR
clear=none>>> Subject: Re: [SGVLUG] GoDaddy?<BR clear=none>>> <BR
clear=none>>> I recently got the following gem from Bluehost, when
trying to report a TOS violation on a shared host:<BR clear=none>>> <BR
clear=none>>> Hello,<BR clear=none>>> <BR
clear=none>>> Because we've discontinued the creation of
new tickets, you can't directly send to those email addresses.<BR
clear=none>>> We've found that tickets aren't the most
effective way to provide quality support.<BR clear=none>>>
All tickets currently in our system will be answered in the order they were
received.<BR clear=none>>> <BR clear=none>>>
[...snip...]<BR clear=none>>> <BR clear=none>>> When
you have a new question or issue, please open a new support ticket.<BR
clear=none>>> <BR clear=none>>> Those comedians! I moved to
Fastmail.<BR clear=none>>> <BR clear=none>>> Brian<BR
clear=none>>> <BR clear=none>>> <BR clear=none>>> On Sat,
Aug 06, 2016 at 11:41:10AM -0700, Matthew Campbell wrote:<BR
clear=none>>> > OMG, I can't believe the conversation I am having.<BR
clear=none>>> > <BR clear=none>>> > I have been a GoDaddy
customer for 16 years and pay for their top tier<BR clear=none>>> >
'unlimited' hosting account.<BR clear=none>>> > <BR
clear=none>>> > The sites hosted are very low volume, displays from a
number of<BR clear=none>>> > photographers and Wikis for a number of
organizations including the<BR clear=none>>> > Caltech radio club and
a number of local businesses.<BR clear=none>>> > <BR
clear=none>>> > The sites do not violate any GoDaddy policy or terms
of agreement. I<BR clear=none>>> > am not in violation of any
of their rules or requirements.<BR clear=none>>> > <BR
clear=none>>> > I am being told that they are asking the top 5% of
their customers to<BR clear=none>>> > move to other vendors.
They have 'reviewed my account' and have<BR clear=none>>> >
determined "It is not in their best interest for my websites to<BR
clear=none>>> > continue on their service".<BR clear=none>>>
> <BR clear=none>>> > I have been on hold on and off for almost 2
hours.<BR clear=none>>> > <BR clear=none>>> > WTF!?!?!?!!<BR
clear=none>>> > <BR clear=none>>> > Matt<BR
clear=none>>> > <BR clear=none>>> > ---------<BR
clear=none>>> > Matthew Campbell<BR clear=none>>> > Storage
and Cloud Strategy<BR clear=none>>> > Office of the CTO<BR
clear=none>>> > Kaiser Permanente<BR clear=none>>> > <BR
clear=none>>> > ---------<BR clear=none>>> >
kp.org/thrive<BR clear=none>>> <BR clear=none>>> > <BR
clear=none>>> <BR clear=none>>> -- <BR clear=none>>> Brian
M. Sutin, Ph.D.
Electro-Optical Systems Engineering<BR clear=none>>> Skewray
Research/1307 Diamond Ave/South Pasadena CA 91030 USA/(909) 293-0026</DIV><BR
clear=none>>> <BR clear=none>>> <BR clear=none>>> <BR
clear=none>>> <BR clear=none><BR clear=none>Personal email. <A
href="mailto:hbhotz@oxy.edu" shape=rect
ymailto="mailto:hbhotz@oxy.edu">hbhotz@oxy.edu</A>
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