<p>Good afternoon Rod,</p>
<p>Call in an order and tell them you want to add uVerse. I had 2 analog lines and had them add it to the second line. You may have to order a second line, pay for a duplicate line for a month ($14.00) and cancel your existing line once you're happy with your new service.</p>
<p>I am in your neighborhood and had a very different experience from Julie. Make sure you have full service before you agree to switch. If they can't offer you TV or 12mbit service they are just selling you DSL fraudulently.</p>
<p>The sales rep is incentivised to sell you service. If you use enough of their time they should acquiesce to your request to add a line. If not call right back and ask the next representative.</p>
<p>If they ask what for tell them you want to maintain an analog line in case of emergency. I have no idea if this is true or nit but neither will the salesdroid.</p>
<p>Matt<br>
</p>
<div class="gmail_quote">On Sep 27, 2012 9:44 AM, "Rod Morison" <<a href="mailto:rod@morison.biz">rod@morison.biz</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor="#FFFFFF" text="#000000">
Hi Matt, any tips on how to get ATT to do a uverse access install
without taking down my existing? I've tried twice and failed both
times.<br>
<br>
Thanks,<br>
<br>
Rod<br>
<br>
<div>On 9/26/2012 8:48 AM, Matthew Campbell
wrote:<br>
</div>
<blockquote type="cite">I was able to get around the outage situation by
keeping both lines. It took a bit of talking with their sales
droid but she placed the uVerse order without the kill order.
Once they installed the fiber and got things running I would have
been able to drop my previous DSL. It turned out that it was
giving me better bandwidth than uVerse at half the price so I
dropped uVerse instead.<br>
<br>
It turned out that she had lied through her teeth to me about the
service promising bandwidth it just could technically not
deliver. It turns out that AT&T has run the fiber, but has
not been granted permission to use it (that takes about a year the
installer informed me) so I was just being delivered copper for
the first year and charged for fiber. You can figure out if this
is happening to you by asking for other services (phone/TV). If
they are not offered you may not actually have lit fiber in your
neighborhood.<br>
<br clear="all">
Matt<br>
<br>
<div class="gmail_quote">On Sun, Sep 23, 2012 at 7:16 AM, Dustin
Laurence <span dir="ltr"><<a href="mailto:dllaurence@dslextreme.com" target="_blank">dllaurence@dslextreme.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div>On 09/22/2012 11:17 PM, Rod Morison wrote:<br>
<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Btw, the nasty thing about AT&T is they adamantly
*will not* allow any<br>
other DSL service to my house to proceed with
provisioning. "Possible<br>
complications associated with delivering our signal" was
the most<br>
technical answer I could ever cajole out of them. I've
tried to sneak<br>
through an eval service twice now, but unless my Covad
service is<br>
cancelled and dark, they will not proceed with install.<br>
</blockquote>
<br>
</div>
Yeah, they bother me constantly to switch, but I'd have a long
outage (seems like they said up to 5-7 days, but I don't
really remember) between killing DSL Extreme and turning on
Uverse. I regard that as either evil or incompetence on their
part, and it doesn't motivate me strongly to become a
customer.<span><font color="#888888"><br>
<br>
Dustin<br>
<br>
<br>
</font></span></blockquote>
</div>
<br>
</blockquote>
<br>
</div>
</blockquote></div>