[SGVLUG] GoDaddy?

[Matthew Campbell]

The only explanation I can come up with is they are intentionally
screwing with me.

I complied with all their requests and they cancelled my account
without warning or notice.

Unfortunately this coincided with a client's biggest night of the
year.  The day before through the day after their big event their site
was offline.  No appeal, no correction available.  No managers on
duty, nothing they can do until Monday morning.

I called back Monday morning and no manager on duty, nothing they can do.

WTH?

I complained for 2 hours (at least they didn't hang up on me) until
they put a manager on.  I explained the situation and he said there
was nothing he could do.  Half an hour of asking him to fix this got
him to authorized re-enabling my account as when he reviewed all their
correspondence he could find nothing I did wrong.

Then he hit me with it.

The reinstatement was only for 48 hours.  In that time I had to reduce
the website content of my clients by at least 25% or the account would
be automatically terminated.  In addition he said they would review
the changes and determine if they felt that 25% was enough and
reserved the right to terminate the account anyway.

WTF!?!

Moving the content will entail hiring contractors to rebuild
databases, applications, java, cgi, php etc.  There is absolutely no
way I could get that done in 48 hours to move content off the site.
Could I have a reasonable amount of time?  Absolutely not and if I ask
again they will just shut me down now.  When I pointed out how
unreasonable this was the manager's response?  Well turning on your
clients sites with broken links and missing galleries is better than
no site right?

Really?

I am at a loss for words.  At noon tomorrow everything crashes again.
My only recourse is to delete 25% of my client's data with no way to
rescue it (yeah, I did make a backup over the weekend in case it
turned out this way, but if they disable the account they delete all
the backups along with the data).  Does this open me to legal
exposure? hell yes.  Do they care?  Absolutely not one whit.

*sob*

Matt

On Sun, Aug 7, 2016 at 9:38 PM, Cheryl Johnson
<jcheryl763 at dslextreme.com> wrote:
> Yeah, I can see that. :)
>
> ----- Original Message -----
> From: Jan Foote via SGVLUG
> To: SGVLUG Discussion List.
> Sent: Sunday, August 07, 2016 8:50 PM
> Subject: Re: [SGVLUG] GoDaddy?
>
> when I hang up on myself, I start a sentence speaking somewhat slowly and
> politely and just hang up in the middle of the sentence so they think my
> battery just died.
>
> Thanks,
>
> Jan Foote
> churrochick at yahoo.com
> (323) 259-0608 Calls Only,
> Texts Do Not Go Through
>
>
>
> ________________________________
> From: Cheryl Johnson <jcheryl763 at dslextreme.com>
> To: SGVLUG Discussion List. <sgvlug at sgvlug.net>
> Sent: Sunday, August 7, 2016 7:56 PM
> Subject: Re: [SGVLUG] GoDaddy?
>
> It was a common sense problem. In the day, a tech would ask what you did and
> suggest the simplest thing 1st, not suggest that you and he [picture Bozo
> the clown and his audience of cluelessness], take apart and rebuild the
> machine at 2am. I just set the machine back to where it had been the day
> before I had pushed the wrong button and all was well. The fellow had me on
> the phone asking idiot questions for going towards a 1/2 hour before I hung
> up on him. I felt he got paid for how long his calls last or something, but
> fixing the problem was not his goal.
> I do not require the services you folks do. My computer bill is $20. a
> month, and phone is $40. AT&T has nothing so cheap to offer me. I do not use
> "data" on my phone or elsewhere.
> Once I had a problem with Safeway, who had just taken over Vons. I spent a
> week being told no by corporate in Arizona, until I mentioned the lawyer
> will be handling the issue from that day on, and they will be paying all his
> expenses as they were found liable by the Police [who had to be convinced to
> check into it, also]. Magically, after being told no and "played" for a
> week, I was given a number in CA that was Vons old corporate office and the
> POLITE young lady gave me what I had been refused all week, and compensation
> for stress.
> In Matt's case, I agree he should ditch the crumbs, but perhaps can have
> some fun yanking chains to see where it will go with alternate contacts in
> the food chain of go-daddie. There may be someone higher up that woukl make
> a call if he knew the large amount of negative publicity their actions can
> cause. Maybe if a newspaper were given the story that entire "5%" or the
> intimation of it might show their COLLECTIVE ire...
> I am sure I have more free time than Matt, but, given he were bored, he
> could poke the beast, for revenge if not satisfaction.
> For instance:
> http://www.bbb.org/phoenix/business-reviews/internet-web-hosting/godaddy-com-llc-in-scottsdale-az-22000169/complaints/
> Cheri
> ----- Original Message -----
> From: "Henry B (Hank) Hotz, CISSP" <hbhotz at oxy.edu>
> To: "SGVLUG Discussion List." <sgvlug at sgvlug.net>
> Sent: Sunday, August 07, 2016 12:14 PM
> Subject: Re: [SGVLUG] GoDaddy?
>
>
> This is getting off-topic, but I had that problem several years ago with
> DSLExtreme and switched to AT&T DSL. An Indian (accented, anyway) support
> person who could not even understand my problem. I had not considered that
> he might have been told to misunderstand, but I suppose it’s possible.
>
> The cost of internet out here is way less than my daughter could get in PA
> this summer. Out here AT&T has discounts and promo’s. Also, when I had a
> problem it was possible to “go up the food chain” and get someone
> english-speaking who was both knowledgable and helpful.
>
>> On Aug 7, 2016, at 11:39 AM, Cheryl Johnson <jcheryl763 at dslextreme.com>
>> wrote:
>>
>> Jan's right. So much support is given to other countries now. I noticed
>> this year, to my dismay, that my long time server,  DSLextreme.com, which
>> ALWAYS had quick efficient folk answer questions, when I called [I think
>> originally in Utah], had horrible incompetant people that sounded like
>> their main job was to yank my string and waste my time with horrendous
>> background chatter, including a considerable amount of laughing [I asked 3
>> times to have it turned down]. Looks like earning a buck is way more
>> important than actual customer satisfaction. I noticed, with the aid of
>> some callbacks and questions the employees were not supposed to answer,
>> but I got one to admit info, that if you call in the morning, early
>> afternoon or just hang up, and redial anyone that, when questioned, does
>> not work in continental US, or more specifically, California, and you get
>> an entirely different attitude. I really hated that experience, and will
>> no longer recommend that company, but because they save money they do not
>> care if I am happy or not. It is all about numbers and money. Good
>> American help costs more to provide and god knows what or who is being
>> paid for otherwise.
>> Cheri
>>> ----- Original Message -----
>>> From: Jan Foote via SGVLUG
>>> To: SGVLUG Discussion List.
>>> Sent: Saturday, August 06, 2016 2:12 PM
>>> Subject: Re: [SGVLUG] GoDaddy?
>>>
>>> Hi Matt,
>>>
>>> What you are going through is unfortunate.  I have experienced similar
>>> problems, not in the tech arena, but by being given a complete generality
>>> like you just received.  There are no specifics for you to defend
>>> yourself.  You will most likely not get an answer that will make any
>>> sense to you.  Ask for specific information, i.e., what was found on the
>>> "review of your account"?
>>>
>>> Also, what is the specific reason for asking the top 5% to move?  If you
>>> do get an answer, it again, won't make any sense to you, or be incorrect,
>>> and you won't fall into the category, most likely.  Also you would want
>>> to deal with the "A" team during the day M - F.  You may be on the "B"
>>> team hours right now.  Ask for a supervisor, go up the food chain if you
>>> can to try to resolve.
>>>
>>> Meanwhile, survey the group to find out what company would be the best to
>>> switch to as Plan B.
>>>
>>> Thanks,
>>>
>>> Jan Foote
>>> churrochick at yahoo.com
>>>
>>>
>>>
>>>
>>> From: Brian M. Sutin <sgvlug at skewray.com>
>>> To: SGVLUG Discussion List. <sgvlug at sgvlug.net>
>>> Sent: Saturday, August 6, 2016 1:35 PM
>>> Subject: Re: [SGVLUG] GoDaddy?
>>>
>>> I recently got the following gem from Bluehost, when trying to report a
>>> TOS violation on a shared host:
>>>
>>>    Hello,
>>>
>>>    Because we've discontinued the creation of new tickets, you can't
>>> directly send to those email addresses.
>>>    We've found that tickets aren't the most effective way to provide
>>> quality support.
>>>    All tickets currently in our system will be answered in the order
>>> they were received.
>>>
>>>    [...snip...]
>>>
>>>    When you have a new question or issue, please open a new support
>>> ticket.
>>>
>>> Those comedians!  I moved to Fastmail.
>>>
>>> Brian
>>>
>>>
>>> On Sat, Aug 06, 2016 at 11:41:10AM -0700, Matthew Campbell wrote:
>>> > OMG, I can't believe the conversation I am having.
>>> >
>>> > I have been a GoDaddy customer for 16 years and pay for their top tier
>>> > 'unlimited' hosting account.
>>> >
>>> > The sites hosted are very low volume, displays from a number of
>>> > photographers and Wikis for a number of organizations including the
>>> > Caltech radio club and a number of local businesses.
>>> >
>>> > The sites do not violate any GoDaddy policy or terms of agreement.  I
>>> > am not in violation of any of their rules or requirements.
>>> >
>>> > I am being told that they are asking the top 5% of their customers to
>>> > move to other vendors.  They have 'reviewed my account' and have
>>> > determined "It is not in their best interest for my websites to
>>> > continue on their service".
>>> >
>>> > I have been on hold on and off for almost 2 hours.
>>> >
>>> > WTF!?!?!?!!
>>> >
>>> > Matt
>>> >
>>> > ---------
>>> > Matthew Campbell
>>> > Storage and Cloud Strategy
>>> > Office of the CTO
>>> > Kaiser Permanente
>>> >
>>> > ---------
>>> > kp.org/thrive
>>>
>>> >
>>>
>>> --
>>> Brian M. Sutin, Ph.D.                    Electro-Optical Systems
>>> Engineering
>>> Skewray Research/1307 Diamond Ave/South Pasadena CA 91030 USA/(909)
>>> 293-0026
>>>
>>>
>>>
>>>
>
> Personal email.  hbhotz at oxy.edu
>
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