[SGVLUG] ATT DSL Gateway choices, which gateway do you like?

[Matthew Campbell]

I have uVerse and POTS.  They never asked me to drop one for the other.

I had a 6Mbit connection for years, then AT&T 'upgraded' wiring in our
neighborhood and my rate dropped to 2.  I called, I complained, I ranted
and raved and they insisted that I had never had better than 2 and that I
should go away.  I ended up having to cut the wire to my house and hook the
modem up outside to show them the poor rate.  They came out and fixed it,
back to 6Mb/s finally!  Four weeks later it dropped back to 2.  I ranted
and raved and they eventually fixed it.  Four months later it dropped
again.  This time they fixed it in 48 hours.  All in all, just counting the
hours I have logged I have spent 92 unpaid hours on the phone with AT&T
sorting out their incorrect billing or crappy service over the last 2 years.

They are the worst company I have ever had the misfortune to deal with.

And they have the government backed monopoly in my neighborhood, no way to
change to anything else.

Matt

P.S.  In their favor their billing was never off more than $500 and they
didn't cut my service more than twice due to their own internal billing
mistakes.

---------
*Matthew Campbell*
Storage Solution Consultant
Storage Design and Engineering

*Kaiser Permanente*
IMG-Systems Integration
99 S. Oakland
Pasadena, CA 91101

626-564-7228 (office)
8-338-7228 (tie-line)
818-314-9897 (mobile phone)
Green Center 3-North, 031W29
---------
*kp.org/thrive*



On Sun, Aug 12, 2012 at 5:43 PM, Scott Packard <spackard at gmail.com> wrote:

> > Just make sure you still have a regular copper drop in the event of an
> emergency. Sure, the VoIP gateway has a hefty battery backup, but I still
> prefer having an old fashioned phone line just in case (911 doesn't require
> a phone service account with telco, just a working jack with dial tone).
>
> You can't.  If you sign up for Uverse they force you off of POTS.
> I've been there, tried that.  Fought that.  Wrote letters.
>
> Regards, Scott
>
>
> On Sun, Aug 12, 2012 at 5:28 PM, Dan Buthusiem <dan.buthusiem at gmail.com>wrote:
>
>> Just make sure you still have a regular copper drop in the event of an
>> emergency. Sure, the VoIP gateway has a hefty battery backup, but I still
>> prefer having an old fashioned phone line just in case (911 doesn't require
>> a phone service account with telco, just a working jack with dial tone).
>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://www.sgvlug.net/pipermail/sgvlug/attachments/20120812/b1f51358/attachment.html