[SGVLUG] DSL: static or faster?

[charles at knownelement.com]

I can speak on data ownership this meeting. 

Would need more time to arrange a dsl talk. 


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-----Original Message-----
From: Claude Felizardo <cafelizardo at gmail.com>
Date: Tue, 9 Mar 2010 19:55:21 
To: SGVLUG Discussion List.<sgvlug at sgvlug.net>
Subject: Re: [SGVLUG] DSL: static or faster?

I'm interested in residential usage and have to justify costs with the wife
and myself.  For business, that's another ballgame - you have different
priorities, resources, customers, etc.

I've been very happy with my DSL service and AT&T in general other than the
fact that they are trying to nickel and dime you for everything.  Don't get
me started on their wireless service...   But my service has been
excellent.  I call maybe every other year or so, mostly to reset my password
as I only need it once in a great while.  The usual problem I have are
bookmarks to support pages that no longer exist and their web pages don't
cover my equipment any more.  I too have an Alcatel 1000 that just works
with a separate Netgear RT311 router (with a serial port!) that's been
working rock steady.  About the only thing i seem to have to replace
occasionally is the wireless access points which seem to die more often.  It
would be nice to consolidate things and free up space on the outlet strip
connected to the UPS.
No,  I'm assuming a flooded service box is a rarity and not something that
happens often.  I've had more problems with TimeWarner cable.

I'd be very interested in a talk about DSL, PPoE, equipment options, etc.  I
think there might be an audience for people who want to know more or should
know about what services are available for home, what questions to ask,
etc.

Do we have a speaker for this months meeting?  Charles?

Again, I'd like to know what to expect with a U-verse installation.  For a
DSL upgrade it sounds like the only thing is I might need is a new modem.
Hopefully I'll get a chance to give them a call and see what's available.

claude



On Tue, Mar 9, 2010 at 7:02 PM, DJ Byrne <djbyrne at jpl.nasa.gov> wrote:

> On Mar 9, 2010, at 6:49 PM, matti wrote:
>
>> Password resets are trivial with att. They ask for billing
>>> address, last bill amount and last four of primary account
>>> holder social.
>>>
>>
>> works well enough if it's your account, however
>> for many businesses in my experience.. it can burn
>> you.
>>
>> what IF you dont have that person ready available
>> in the office when the outage happens????
>> and/or the bills are locked up somewhere in "accounting".
>>
>> or if that person doesnt want to give you the info
>> fast enough to restore service after waiting on hold
>> for tech support..
>>
>> IF the tech who setup the original router/modem would
>> appropriately document the user/pw and other settings
>> in a place which one has access to then you can reduce
>> the recovery time here. In my experience with numerous
>> small-medium biz they don't.
>>
>> recovery is never fast enough, the "older way"
>> without PPPoE was a faster recovery in my experience.
>>
>
> I've had a bad experience getting AT&T DSL.
> Part my bad, part a flooded AT&T box for the
> neighborhood, but mostly the 30-60 minute wait
> for any call to their support line.
>
> Any glitch takes an chunk of annoying time trying
> to get through to the right person, and they don't
> talk to each other in real time.  I'd finish with
> the support tech, then have to call (and wait) to
> get through to the billing department, then again
> for the next step.
>
>

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