fyi - my experience with Dreamhost - Re: [SGVLUG] recommend a hosting provider

[Rae Yip]

Don't forget the billing debacle from January:

http://hostjury.com/blog/view/93/dreamhost-billing

In general their attitude strikes me as un-professional, but that's
just from what I've read second-hand. I've never dealt with them
personally.

-Rae.

On Tue, Apr 22, 2008 at 11:16 AM, matti <mathew_2000 at yahoo.com> wrote:
>
>  Hi,
>
>  1st - thanks for the great feedback!!!
>
>
>  Dreamhost...
>
>  here's my experiences with them...
>
>  1st) Customer Service/billing issues:
>
>  got a wholesale deal on hosting, and did a few referrals/clients,
>  and reportedly with each referral/client I could charge that
>  client the whole sale price +, anything above the wholesale
>  would be a credit towards my service charges.
>
>  OK. seemed like a good deal.
>
>  Tried to make a deal so that the clients basically would
>  cover my hosting costs and give me a little bit extra
>  to cover some time to help them setup their accounts.
>  (i.e. less than the full retail pricing they were
>  charging.)
>
>  Seemed to work fine, UNTIL after 1yr, when they then
>  automagikally started charging me full retail for my
>  service (to get the wholesale price I would have to
>  abandon that account and the associated clients
>  and buy a new account .. )
>
>  I then discovered, and felt suckered, that the credits
>  I had gathered now did not cover my costs.
>
>  Felt I should just have referred the clients to someone
>  else, since I was feeling like I got caught in a
>  "bait and switch"/misrepresentation/fraud especially
>  considering my experiences with DH as lacking some
>  basic functionality/features I expected. (see below)
>
>  * The part I didn't like about this was NOT knowing
>  * it was going to happen ahead of time, before I
>  * spent the time getting the clients onto dreamhost.
>  (if it is a first year only deal, then MAKE it obvious!)
>
>  NO WHERE did I see this written up.
>
>
>
>  NOW, the technical thing I didn't like...
>  (they may have fixed this by now.. I don't know)
>
>  2) For a hosting account on a shared system
>
>  IF someone already had "info at theirdomainname.com"
>  on THAT system, I could not setup "info at mydomainname.com"
>
>  THAT was very irritating to me, so much so that for that
>  reason ALONE I would recommend clients to use a different
>  hosting provider IF they were going to pay FULL RETAIL
>  pricing.. thus I got rather pissed when I discovered that
>  after setting up clients on DH, they got nailed for
>  FULL price one year later... and were not getting as
>  good functionality/features as I would have expected.
>  (none of the accounts was I attempting anything
>  complicated so i don't know how DH compares with others
>  in those areas... )
>
>  best
>  matti
>
>
>
>
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